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Our prices and availability can be viewed on-line. A deposit of 20% is payable when booking. The balance is payable eight weeks prior to arrival date.
If a booking is made within 8 weeks of the arrival date, the full amount must be paid immediately.
Failure to pay the balance when due entitles us to treat the booking as having been cancelled by you.
Payments must be made in pounds GB. VAT is charged at the current rate.
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Credit card payments.
To recover the credit card company charges levied on the company, we levy a 3% surcharge and this will be added to any credit card payment. There is no charge for switch or debit card.
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A damage deposit of £200 is payable upon arrival by card or cash. Upon inspection of property this will be returned provided there is no damage. Any cost of repair or replacement items will be accounted for and deducted from your deposit prior to being refunded.
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There are a number of booking options possible depending on the time of year.
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Weekly bookings are from Friday at 3pm until 10.00am on the following Friday.
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Three nights short breaks are from Friday at 3pm until Monday 10.00am.
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Four nights short breaks are from Monday at 3pm until Friday 10.00am.
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Christmas and New Year, Easter and February/October half term are let for full weeks.
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It is the client’s responsibility to get to Middleton Hall for the booking, whatever weather conditions prevail.
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For the comfort of all of our clients, we operate a no smoking policy, which extends to the whole site, including all public areas, all cottages and everywhere within the grounds.
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Cots and high chairs are available on request, but please bring your own cot linen.
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A daily cleaning service can be provided at extra cost.
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We supply all bed linen, bath towels and tea towels, but please bring your own personal swimming towels.
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You can access your email at the reception using our computer and printer.
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Pets are not accepted in any of our properties.
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Occupancy. Your holiday group must not exceed the maximum number of people the property will sleep as detailed in the brochure description. If it does we can refuse to allow you to take possession of the property or make you leave before the end of the holiday. If this happens we will treat your holiday as cancelled by you and you will not be entitled to a refund of monies of compensation.
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Our holiday lets are lovingly cared for and we ask that you treat the cottage with respect and leave it clean and tidy. Please report any damages/breakages on or before departure in order for us to fix/replace these prior to the next guests coming in. Damage/breakages caused through neglect may be charged for in this case we will contact you within 1 week of departure.
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You are responsible for the property, this means you must keep all furnishings and fittings inside and outside the property in a comparable state of repair and condition as at the beginning of the holiday. The property cleanliness must be left in the same state as your found it. Breach of these conditions may result in an additional cleaning charge and/or making a claim against you as a result of any damage or loss.
You are responsible for the actual costs of any breakage or damage along with additional cleaning charge and /or making a claim against you as a result of any damage or loss.
You are responsible for the actual costs of any breakage or damage along with additional costs that may occur caused by you or any member of your party. You are expected to show due consideration for other people, not to abuse the property or display rude, dangerous or offensive behavior towards the owner or staff or other third party. Possession of the property can be refused or you can be asked to leave before the end of the holiday. If this happens we will treat your holiday, as having been cancelled by you and you will not be entitled to a refund of your holiday cost or compensation.
It is your responsibility to check the holiday property meets your needs and we cannot be responsible for ensuring the property is entirely suitable for your needs. As we cannot accept any bookings that are specified to be conditional upon fulfillment of a particular request.
It is your responsibility to notify us of any information regarding a medical problem or disability that may affect your holiday at the time of booking.
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Complaints. Any difficulties you have on holiday must be reported to us straight away so that your reasonable holiday expectations may be met. This is the quickest way of resolving problems that might occur. Problems of a transient nature should be raised straight away as they cannot be rectified after the holiday.