Terms and Conditions
General
This is a legally binding contract between the property owner, Assured Hotels Limited T/A Middleton Hall, Belford, NE70 7LF and the holidaymaker. The property owner is also referred to as “Middleton Hall”, “we”, “our” and “us”.
The holidaymaker (“The Lead Guest”) is the person who signs the booking form or, in the case of online booking, the person who makes the online payment, must be at least 18 years old at the time of booking. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The holidaymaker is also referred to as “you”.
Middleton Hall reserves the right, at its sole discretion, to change, modify, add or remove any portion of these terms in whole or in part, at any time. Changes to the terms will be effective when notice of such changes are posted.
Middleton Hall has used utmost care to ensure and maintain the accuracy, completeness and currency of information published on this site. We, however, take no responsibility for any errors or omission, though if notified of any we will endeavour to rectify such.
Bookings
The booking becomes confirmed once a deposit is made. Until the booking is confirmed, it can be cancelled at any time without prior notice.
The balance of the rental charge is payable not less than 6 weeks prior to the start of the holiday. Failure to pay the deposit or balance in full by the due dates will constitute a cancellation of the holiday by the holidaymaker. Cancellation charges will apply. Please be sure to note the due dates of these payments as reminders are not routinely issued.
Bookings made less than 6 weeks prior to the arrival date must be paid in full at the time of booking.
A breakage deposit of 10% of the total holiday cost is due 1 week prior to your arrival.
Cancellation by the Holidaymaker
Cancellation of the booking by you should be made in writing and emailed to:
Your full deposit payment is non refundable.
If for any reason you have to cancel the booking the following charges will be made payable by you;
More than 42 days before arrival loss of deposit
42 days or less to arrival full booking amount total is payable and due.
Cancellation by Middleton Hall
We will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes not available and the property owner has to cancel the booking, the property owner will endeavour to find the holidaymaker suitable alternative accommodation. If suitable alternative accommodation cannot be found, the holidaymaker shall be entitled to a full refund. The property owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid.
We are entitled at our sole discretion to cancel a booking upon written notice to you in the occurrence of one or more of the following circumstances: Force Majeure i.e. acts of god, Outstanding payments, breach of these terms
We will not be legally responsible for any compensation if we are prevented from carrying out our responsibilities under this contract as a result of events beyond our control. This means an event we or they could not, even with all due care, avoid, including: strike, lock-out or labour dispute; natural disaster; acts of terrorism, war, riot or civil commotion; malicious damage; keeping to any law or governmental order, rule, regulation or direction; accident; breakdown of equipment or machinery; insolvency or bankruptcy; fire, flood, snow or storm; difficulty or increased cost in getting workers, goods or transport; and other circumstances affecting the supply of the arrangements.
Miscellaneous
Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The holidaymaker accepts that no refunds are available for such discrepancies.
The property owner reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required.
The property owner is entitled to ask the holidaymaker to leave the property without any refund if, in the property owner’s opinion, the behaviour of the holidaymaker and/or his/her party is unacceptable.
The property owner reserves the right to refuse entry to anyone, who in the property owner’s opinion is not suitable to or capable of taking charge of the property.
The property owner reserves the right to ask the holidaymaker and their party to leave the property, without refund, should the behaviour of the holidaymaker and/or their party be considered by the property owner to be unreasonable.
Number of Guests
The maximum number of people entitled to stay at this property is clearly stated on each properties page and furthermore, only those people named on the booking form are entitled to stay. If it is found that more people than agreed are using the property, this will be considered a breach of contract and the holidaymaker and his/her party will be asked to leave immediately without any refund. Sub letting or assignation of the let is prohibited.
Arrival and Departure Time
Every effort will be made to have the property available from 4pm on the day of arrival. The property must be vacated by 10am on the day of departure. Late departure will result in an additional charge being made. Information about keys and how to collect them will be provided once full payment has been received.
Liability
The property owner takes no responsibility for the personal possessions of the holidaymaker or the holidaymaker’s party. Vehicles and possessions are left entirely at the risk of the holidaymaker.
Children must be supervised at all times.
Cleaning
We would like to think the holidaymaker and party would treat the property as they would their own home and at the end of the holiday the property is left in a clean and tidy condition. The property owner retains the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday.
Breakages
Once the property and grounds have been fully inspected and no damage found the full 10% breakage deposit will be refunded back to you.
Should any damage be identified we will request our preferred suppliers to provide a cost to either repair, clean or renew the particular item damaged within 48 hours of identification. You will be provided with this itemised cost prior to the sum been deducted from the deposit. Should the sum exceed the deposit you will be liable to meet this cost no later than 48 hours upon receipt of the itemised cost. An itemised inventory of items in the property can be provided to you upon request.
The holidaymaker should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental damage or breakages should be reported to us prior to your departure. We retain the right to make an additional charge for damage and breakages.
Complaints
Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the holidaymaker to make any such problem known to us immediately it becomes apparent, thereby giving us the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained.
We will make every endeavour to rectify any identified problems as soon as is reasonably possible.
Return of Breakage Deposit
Your breakage deposit, minus any deductions, will be returned to you within 2 days of your departure.